Wings of Hope Family Crisis Services (“Wings of Hope,” “we,” “our,” or “us”) is committed to protecting the privacy, confidentiality, and safety of the individuals we serve and those who interact with our organization. This Privacy Policy explains how information may be collected, used, and shared when you visit our website, contact our organization, request services, or consent to communicate with us by text message.

INFORMATION WE MAY COLLECT

Wings of Hope may collect information that you voluntarily provide to us through our website, by phone, through electronic forms, or during communication with our staff. This may include information such as:

• Name and contact information;
• Phone number and communication preferences;
• Information submitted through website contact or service request forms;
• Information necessary to respond to requests for services, resources, or assistance; and
• Consent or preferences related to text message communication.

We seek to collect only information reasonably necessary to respond to requests, provide services, communicate with individuals, and carry out the mission and operations of Wings of Hope.

HOW WE USE INFORMATION

Information collected by Wings of Hope may be used to:

• Respond to requests for information, assistance, or services;
• Communicate regarding appointments, services, resources, referrals, or other requested support;
• Provide follow-up communication when appropriate;
• Accommodate communication needs or accessibility preferences;
• Maintain appropriate records related to services provided; and
• Support the lawful and necessary operations of Wings of Hope.

Wings of Hope recognizes that privacy and confidentiality are especially important for survivors of domestic violence, sexual assault, stalking, and other forms of interpersonal violence. We strive to handle information in a manner that respects each individual’s safety, privacy, autonomy, and communication preferences.

SHARING OF INFORMATION

Wings of Hope does not sell personal information.

Information may be shared only when necessary and appropriate to provide requested services, when an individual has authorized the disclosure, when required by law, or as otherwise permitted under applicable confidentiality requirements.

No mobile opt-in information or text message consent will be shared with third parties or affiliates for their marketing or promotional purposes.

Information obtained as part of the SMS consent process will not be sold, rented, or shared with third parties or affiliates for their own marketing purposes.

SMS/ TEXT MESSAGE COMMUNICATION

Wings of Hope may offer text messaging as an optional method of communication for individuals who choose to receive texts. Text messaging may be used when an individual determines that it is a safe, accessible, or convenient method of communication, including as an accommodation for communication-related needs.

Consent to receive text messages is voluntary and is not a condition of receiving services from Wings of Hope. Individuals may choose another available method of communication at any time.

By providing your mobile number and agreeing to receive text messages from Wings of Hope, you consent to receive communications related to the services or assistance you have requested.

Messages may include:

• Appointment scheduling, confirmations, or reminders;
• Follow-up communication from an advocate or other staff member;
• Information regarding requested services or resources;
• Coordination related to referrals or service needs;
• Responses to questions or requests initiated by you; and
• Other service-related communications you have agreed to receive.

Wings of Hope will not use SMS consent to send unrelated marketing or promotional messages.

SMS TERMS OF SERVICE

By opting in to receive text messages from Wings of Hope, you acknowledge and agree that:

• Messaging frequency may vary
• Message and data rates may apply 
• You may opt out of text messaging at any time by replying UNSUBSCRIBE.
• For assistance regarding text messages, reply TECH SUPPORT or contact Wings of Hope through the contact information available on our website.
• Choosing not to receive text messages will not affect your eligibility for services.
• You may ask Wings of Hope staff to change your preferred method of communication at any time.

IMPORTANT SAFETY AND PRIVACY INFORMATION ABOUT TEXT MESSAGING

While Wings of Hope takes confidentiality seriously, standard SMS/text messaging may not be fully secure or private. Messages may be visible to anyone who has access to your phone, mobile account, notification screen, or connected devices.

Before consenting to text communication, individuals are encouraged to consider whether receiving messages from Wings of Hope is safe for their circumstances. You may ask us to stop texting you or change your preferred method of communication at any time.

If you believe your device or communications may be monitored, please use the communication method you believe is safest for you.

CHANGES TO THIS POLICY

Wings of Hope may update this Privacy Policy as our services, technology, or legal and regulatory requirements change. Updates will be posted on this page with a revised effective date. Effective Date: 9/1/2026

CONTACT US

Questions regarding this Privacy Policy, SMS communications, or communication preferences may be directed to:

Wings of Hope Family Crisis Services
(405) 372-9922
info@sdvs.org